Algemene voorwaarden

Terms and Conditions

Table of contents:
Article 1 - Definitions
Article 2 - Identity of Like Bobby
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and implementation
Article 12 - Duration transactions: duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 - Definitions
In these conditions the following terms have the following meanings:

Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with Like Bobby;
Day: calendar day;
Duration transaction: a distance contract with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
Durable medium: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that enables future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period;
Model form: the model withdrawal form that Like Bobby makes available that a consumer can fill in if he wants to make use of his right of withdrawal.
Entrepreneur: the natural or legal person who offers products and / or services to consumers from a distance;
Distance contract: an agreement whereby, in the context of a system organized by Like Bobby for distance sales of products and / or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used;
Technology for distance communication: means that can be used to conclude an agreement, without the consumer and Like Bobby being together in the same room at the same time.
General Terms and Conditions: the present general terms and conditions of Like Bobby.

Article 2 - Identity of Like Bobby
Like Bobby
Kraanspoor 7, Amsterdam
Email address: contactlikebobby@gmail.com
Trade name: Soulshaking Corporations
Chamber of Commerce number: 75972336
VAT identification number: NL003028050B64

Article 3 - Applicability
These general terms and conditions apply to every offer from Like Bobby and to every distance contract and orders between Like Bobby and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at Like Bobby and that they will be sent free of charge as soon as possible at the request of the consumer.
If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that these can be easily stored on a durable data carrier by the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always rely on the applicable provision that is most favorable to him in the event of conflicting general terms and conditions.
If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or destroyed, then the agreement and these terms and conditions will remain in force and the relevant provision will be immediately replaced in mutual consultation by a provision stating from the original as closely as possible.
Situations that are not regulated in these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.
Uncertainties about the explanation or content of one or more provisions of our terms and conditions should be explained "in the spirit" of these general terms and conditions.

Article 4 - The offer
If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated or mentioned in the offer.
The offer is without obligation. Like Bobby is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If Like Bobby uses images, these can differ from the original product, obvious mistakes or errors in the offer are not binding for Like Bobby.
Images of products are a true representation of the products offered. Like Bobby cannot guarantee that the displayed colors exactly match the real colors of the products.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
the price including taxes;
the possible costs of shipping;
the way in which the agreement will be concluded and which actions are required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery and implementation of the agreement;
the term for accepting the offer, or the term within which Like Bobby guarantees the price;
the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
whether the agreement will be archived after the conclusion, and if so, how it can be consulted by the consumer;
the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if necessary, restore it;
any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
the behavioral codes to which Like Bobby is subject and the way in which the consumer can consult these behavioral codes electronically; and
the minimum duration of the distance contract in the event of an extended transaction.
available sizes, colors, type of materials.


Article 5 - The agreement
Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the corresponding conditions.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically by sending the order confirmation. As long as the receipt of this acceptance has not been confirmed by Like Bobby, the consumer can dissolve the agreement.
If the agreement is concluded electronically, Like Bobby will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, Like Bobby will take appropriate security measures.
Like Bobby can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, Like Bobby has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
Like Bobby will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the e-mail address of Like Bobby where the consumer can contact Like Bobby for any complaints;
the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and existing service after purchase;
the information included in article 4 paragraph 3 of these conditions, unless Like Bobby has already provided this information to the consumer prior to the execution of the agreement;
Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 - Right of withdrawal
When purchasing products, the consumer has the option to dissolve the contract without giving any reason within 14 days. This reflection period starts on the day after receipt of the product by the consumer or a pre-designated by the consumer en representative announced to Like Bobby.
During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. The starting point is that the consumer may only handle and inspect the product as he would be allowed to do in a store. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in its original condition and return packaging to Like Bobby, in accordance with the reasonable and clear instructions provided by Like Bobby. The consumer is liable for the depreciation of the product that is the result of a way of handling the product that goes further than described above.
If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to Like Bobby within 14 days after receipt of the product. The consumer must make this known by means of the model form. After the consumer has made it known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not made it known that he wishes to make use of his right of withdrawal resp. the product has not been returned to Like Bobby, the purchase is a fact.

Article 7 - Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, the total costs of return will be for the consumer.
If the consumer has paid for the product, Like Bobby will refund this amount as soon as possible, but no later than 14 days after the withdrawal. The condition is that the product has already been received back by the online retailer or conclusive proof of complete return can be submitted. Reimbursement will be made via the same payment method used by the consumer unless the consumer explicitly gives permission for another payment method.
In case of damage to the product due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product.
The consumer cannot be held liable for the depreciation of the product if Like Bobby has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.

Article 8 - Exclusion of right of withdrawal
Like Bobby can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if Like Bobby has clearly stated this in the offer, at least in time for the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
that have been created by Like Bobby in accordance with the specifications of the consumer;
that are clearly personal in nature;
that cannot be returned due to their nature;
that can spoil or age quickly;
the price of which is dependent on fluctuations in the financial market on which Like Bobby has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal.
for hygienic products of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
of which the delivery started with the express consent of the consumer before the reflection period has expired;
concerning betting and lotteries.

Article 9 - The price
Price changes in the offer are possible. If the price of the product changes after placing the order, you are not entitled to a refund of the price difference. For example, if the product comes on sale after you have already placed your order, the difference in price will not be refunded.
All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In case of printing and typing errors, Like Bobby is not obliged to deliver the product at the wrong price.
The prices stated in the offer of products or services include VAT.


Article 10 - Conformity and Warranty
Like Bobby guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and items must be submitted fully and clearly described to Like Bobby within 14 days, after the consumer has discovered the defects.
Any defects or incorrectly delivered products must be reported to Like Bobby in writing within 14 days after delivery. Return of the products must be in the original packaging and in new condition.
However, Like Bobby is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The consumer has repaired and / or processed the delivered products himself or had it repaired and / or processed by third parties;
The delivered products have been exposed to abnormal conditions (including washing the products) or are otherwise treated carelessly or are contrary to the instructions of Like Bobby and / or have been treated on the packaging;
The inadequacy is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.

Article 11 - Delivery and implementation
Like Bobby will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer makes known to the company.
With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs. The consumer is not entitled to compensation.
All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
In case of dissolution in accordance with paragraph 3 of this article, Like Bobby will refund the amount that the consumer has paid as soon as possible, but no later than 14 days after dissolution.
If delivery of an ordered product proves impossible, Like Bobby will endeavor to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded.
The risk of damage and / or loss of products rests with Like Bobby until the moment of delivery to the consumer or a representative designated in advance and announced to Like Bobby, unless expressly agreed otherwise.

Article 12 - Payment
Payment will be made via the payment methods offered in the webshop.
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1.
If an afterpay method has been chosen, the amounts owed by the consumer will be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after the conclusion of the agreement.
The consumer has the duty to report inaccuracies in provided or stated payment details to Like Bobby without delay.
If the consumer does not fulfill his payment obligation (s) on time, after he has been informed by Like Bobby of the late payment and Like Bobby has granted the consumer a period of 14 days to still fulfill his payment obligations, after the failure to pay within this 14-day period, the statutory interest is due on the amount due and Like Bobby is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the next € 2,500 and 5% over the next € 5,000 with a minimum of € 40. Like Bobby can deviate from the stated amounts and percentages in favor of the consumer.
In the event of non-payment by the consumer, Like Bobby has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 13 - Complaints procedure
Like Bobby has a well-publicized complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted fully and clearly described to Like Bobby within 14 days, after the consumer has discovered the defects.
Complaints submitted to Like Bobby will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Like Bobby will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
In case of complaints, a consumer must first turn to Like Bobby.
A complaint does not suspend the obligations of Like Bobby, unless Like Bobby indicates otherwise in writing.
If a complaint is found to be well-founded by Like Bobby, Like Bobby will replace or repair the products delivered free of charge, at his discretion.

Article 14 - Disputes
Only Dutch law applies to agreements between Like Bobby and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
The Vienna Sales Convention does not apply.

Article 15 - Additional or deviating provisions
Liability:
Like Bobby accepts no liability whatsoever for damage that may be caused by improper functioning or improper handling of the products sold on www.likebobby.nl or by the company Like Bobby, in any form (physical material or intangible), and / or undoing materials from accessories. Never leave children with product out of adult supervision and always keep them in sight when the products are in use or within the reach of children. When adult supervision is not present, keep products out of the reach of children. Like Bobby does not accept any liability for the consequences of incorrect use or unsupervised use of the products.

Despite the fact that the website has been created with great care, Like Bobby does not rule out the possibility of a possible error or incompleteness. Like Bobby accepts no liability whatsoever for the consequences of any error or incompleteness of the information on the website www.likebobby.nl. Also Like Bobby cannot be held responsible for any type or print errors that communicate a possible erroneous price, of course we do our utmost to correct this error of incompleteness as soon as possible.

The actual color and / or structure / or dimensions of Like Bobby's products may differ or not be a perfect copy of the colors and / or structures and / or dimensions as visualized or described. Like Bobby accepts no liability for color and / or texture variations and / or variations in size due to the quality of the computer screens and / of the materials and / or differences in the manufacturing process.

Force majeure
Like Bobby, despite all other legal rights, has the right to cancel your order or to cancel the purchase agreement without legal intervention and at its own choice, in case of force majeure, by notifying the customer in writing. This force majeure includes, but is not limited to: all acts, events, negligences or accidents over which no reasonable control can be obtained by Like Bobby. In the event of force majeure, the customer is not entitled to compensation in any way whatsoever, unless this would be unacceptable in reasonableness and fairness in view of the circumstances.

Model withdrawal form
(only complete and return this form if you wish to cancel the contract)
To
Like Bobby 
Kraanspoor 7, 1033 SC Amsterdam
, contactlikebobby@gmail.com

I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / provision of the following service (*) (*)

Ordered on (DD-MM-YYYY):


Order number:

Received on (DD-MM-YYYY):

Name / Names of consumer (s)

Address of consumer (s):

IBAN bank account:

Signature of consumer (s)


Date (DD-MM-YYYY):


(*) Strike out what does not apply.